10 Signs Your Dynamics Support Isn’t Measuring Up
Support for your Microsoft Dynamics solution keeps your system optimised and healthy, which is important for employee productivity. Your employees can work as fast as they need to, during the times they need to. If that’s not happening now may be the time to ask: is your current partner providing the level of Dynamics support you need?
Here are ten signs that indicate that your current Dynamics partner may not be measuring up:
- Lack of communication
Does your partner make sure that you get the support you need, no more or no less? Or do they only come around when they want to upsell you something? A great managed services partner for your Dynamics system will approach you if there’s a new solution to consider, but will also keep in communication with you in the form of routine reporting, notify you of alerts that need your attention, and will answer your questions in a timely manner.
- Deep customer understanding
A Dynamics Managed Partner is that – a partner, not simply another vendor. A great managed services partner knows the ins and outs of the customisations and idiosyncrasies of your system. A partner also is well versed in how your business works, which allows them to make recommendations to fit with how you do business.
- Your staff calls for support, but no one answers
Large companies that operate nationally or globally, across time zones, will have tech support needs at different times. You need to know that if there’s a support ticket that needs to be addressed at 5pm on a typical business day, it will be resolved by the time your employees return to work.
- Innovation never happens because you’re still dealing with maintenance
Technically, you may have a service agreement with a managed services partner, but you find that your IT staff is still dealing with maintenance responsibilities, which is taking away their time from dedicating towards your innovation initiatives.
- Your partner never discussed a disaster recovery plan with you
Disasters happen when they happen. You need your data preserved regardless of natural disasters or in the event of employee error. Do you have a plan for how your data and your system is backed up? Do you have a documented plan to recover your data so you can return to business as usual?
- The applications on the cloud aren’t managed well
Applications that run on the cloud holds benefits that range from the ability to scale your data usages based on your slow and busy seasons, and accessibility for employees across the globe. But sometimes those applications can run slowly for reasons that aren’t always obvious.
- Errors and slowness are never completely fixed
You may experience recurring errors or persistent slowness in your cloud run system. Have you told your current managed services partner about , but it errors still pop up and slowness still consistently happen?
- Upgrades and new releases are too cumbersome
Upgrades are easily neglected – because when your system seems to run okay, there doesn’t seem to be a need for upgrades, right? A great managed services partner stays on top of upgrades and new releases, which not only give you access to updated functionality, but it also applies fixes to bugs and patches for increased security.
- Monitoring ends when your business day ends
Does your global company have processes that need to successfully be completed while all your employees are home for the night, for example batch processes overnight in preparation for the next business day? A great managed services partner will monitor around the clock to make sure every part of your system runs as you expect it to and your employees can get back to work in the morning.
- You want to get more out of your Dynamics system
Microsoft solutions, such as Dynamics 365, are robust tools that can help you accomplish more in less time. But do you know all of the “hidden” functions and different, more efficient ways to do things, for example a better way to run reports in Power BI? A great managed services partner will offer all the training you need and answer all your questions no matter how big and small.
Support for your Dynamics requires more than technical expertise. A great managed services partner also focuses on treating you as a customer and a partner, by understanding your business, communicating consistently, and proactively maintaining your system around the clock. If your current Dynamics support services aren’t measuring up in these areas, it’s to start the conversation with a great managed services partner.
To register now for our June 27 webinar on “Simple Settings to Make Your AX 2009 or AX 2012 Run Faster” and get the most out of your existing Dynamics AX system, click here to register your place.